"I am thrilled with the kind of response we have witnessed these days from your eminent CEO's, CXO's, CIO's and market juggernauts. Speech analytics may end up being the subsequent huge disruptive technologies and also our latest product auMina will revolutionise the complete ecosystem by simply enhancing the response high quality as well as client satisfaction in the contact centre drastically," stated Umesh Sachdev, co-founder and also CEO, Uniphore Computer Software Systems.

"With the particular deployment regarding auMina's cloud based service, users can make the particular most of enterprise class remedy from low costs. It also offers a real tangible return in investment and empowers companies with the capability to accurately identify, analyze, predict and appropriate company problems within the shortest achievable time," the company said.

The remedy enables contact centres drive critical company goals by analysing active speech data to identify trends, predict outcomes along with prescribe enterprise process improvements.

auMina supports more than 25 Indian along with international languages.

Chennai-based speech recognition options organization Uniphore Computer Software Methods features launched version 2.0 involving its speech analytics software solution, auMina.

auMina http://shastera.com is truly a speech analytics software program solution that provides real-time actionable business insights, measuring and continuously improving agents' knowledge, demeanor, revenue skills and adherence in order to processes and policies.